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Frequently Asked Questions

What is a purchase order?
A: A purchase order is a form used to request goods and services. It contains a unique purchase order number and tells us what you want, the billing address and the shipping address. The purchase order also allows us to be paid. If your school requires you to have a purchase order number to order from us, we need that number.
Where do I get a purchase order?
A: A purchase order is normally obtained from your board of education's purchasing department. Some schools don't have to go to their board of education to get a purchase order, instead, they are issued at the school. Some schools don't even issue purchase orders.
Can a parent teacher organization be billed?
A: Yes, a PTO or PTA can be billed for the order.
How long will it take to get my order?
A: Normally, if the item is in stock, we ship your order within 2 business days after receipt. How long it takes to be delivered depends on where you live and varies from 1 to 5 days. For non stock items, please allow 3 to 4 weeks for delivery.
What is a backorder?
A: When we are temporarily out of an item, we call that a backorder. We sometimes run out of an item when there is a high demand or when the manufacturer is unable to supply us with the item. We can often tell you what the wait will be on a backordered item if you contact our customer service department.
How can I save items in my cart for later use?
A: To save/park items in your cart, you must have an account and be logged in. Please create an account by clicking "Log in" on the top right corner of our website. Once logged in, items placed in your cart will AUTOMATICALLY be saved for 30 days. To retrieve your saved cart, simply log back in and either click on the "Shopping Cart" symbol or the "My Cart" button.
Why doesn't my packing list have prices listed?
A: Our packing lists are designed to allow you to check in the equipment you ordered. An invoice will be sent separate from the order and will include all applicable charges.
How much will it cost to ship my order?
A: Within the Continental United States: This website calculates shipping charges automatically for all items except those with item numbers beginning with “FT”. The FT is our designation for items that must freight. Freight items are large and or heavy and must ship in a semi trailer. This website estimates 16% shipping on all freight items. After we receive your order we will calculate actual shipping charges for any freight items on your order. If the actual charges end up being more, we will contact you with an accurate quote for your approval prior to shipping.

Outside the Continental United States, including Alaska and Hawaii: Due to the large size and weight variations with our products, this web site estimates 16% shipping ($10.00 minimum) to overseas locations and to Alaska and Hawaii.  If the actual charges end up being more, we will contact you with an accurate quote for your approval prior to shipping.
What are motor freight charges?
A: United Parcel Service and Fed-Ex Ground are small package delivery companies, they don't accept large and or heavy packages. To ship large and or heavy packages, a freight carrier is required. Their services are expensive and motor freight charges are those charges imposed by a freight carrier to ship something. Please inspect your items before signing for your equipment. If it is damaged, either refuse delivery and/or call customer service while the delivery truck waits.
What is our federal tax ID number?
A: 34-1276429.
Do I need to give my credit card number to order on line?
A: No. If you are uncomfortable giving your credit card number online, you can pay off line by either calling us with your credit card number, or sending in a check with the order. Go to Custermer Service and see "security" for more information concerning the security of this site.
What is our e-mail address
A: Customer service may be contacted at: help@greatlakessports.com
Do you have a completed and signed W-9 Form I can download?
A: To download a completed and signed W-9, simply search for "W-9" in the search field above, right.

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