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Customer Care

Shipping & Delivery
Within the Continental United States:  This website calculates shipping charges automatically for all items except those with item numbers beginning with “FT”. The FT is our designation for freight. Freight items are large and or heavy and must ship in a semi trailer. This website estimates 16% shipping on all freight items. After we receive your order we will calculate actual shipping charges for any freight items on your order. If the actual charges end up being more, we will contact you with an accurate quote for your approval prior to shipping.
Outside the Continental United States, including Alaska and Hawaii: Due to the large variation in size and weights of our products, this web site estimates 16% shipping ($10.00 minimum) to overseas locations and to Alaska and Hawaii.  If the actual charges end up being more, we will contact you with an accurate quote for your approval prior to shipping.
Privacy & Security
We understand that your privacy is important. Therefore, we only collect information necessary to process an order, or provide a catalog that has been requested.
We never sell, or in any way share your personal information with any third party, except as necessary to process your order.
We will use your E-mail address to communicate to you concerning your order. We will not use your E-mail address to notify you of sales or special promotions, unless you request such information.
The security features of this site are automatically activated when you check out. Your web browser should show a symbol of either a lock or a key to indicate when you are in a secure mode.
Returns & Replacements
To return merchandise, please contact us for instructions. If you have an invoice number or packing list available, we will be able to serve you even faster.
On most returns, you will have a choice of receiving new equipment, receiving a credit to your account, or receiving a refund.
For damaged or defective equipment, we will issue a call tag, if possible, to have the equipment returned to us.
Please note: for certain items, usually large items, there may be a restocking fee of up to 20%, plus shipping costs to return the product.
Ordering information
1. Orders may be placed through this website.
2. Fax orders to: 1-866-833-3324. Here is a printable version of our form. order_form.pdf
3. Telephone us at: 1-800-446-2114.
4. Mail orders to: Great Lakes Sports; P.O. Box 447, Lambertville, MI 48144
Payment Information
We accept Master Card, Visa, American Express, Discover/Novus, checks and purchase orders. Please note: All purchase orders will be verified prior to shipment.
Guarantee
We have a one year guarantee on all products we sell. If you are not satisfied with any product for any reason, contact us and we will replace it or refund your money.
You can download a completed and Signed W-9 Form here: GLSW9.pdf

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